Learning while doing: Spotlight into our HR apprenticeship journey
At SCO, we’re always looking for ways to help our people learn, develop and build their careers. To reflect this, this week’s Spotlight is on our HR Apprentice, Olivia.
17 Years of Step Change Outsourcing: What Has Changed — and What Hasn't?
As we celebrate 17 years of Step Change Outsourcing, we look back at how the business has evolved and the values that have remained at the heart of SCO.
Step Change Outsourcing appoints Neil Peers as Chief Executive Officer
Neil Peers to join Step Change Outsourcing on 12 October 2026 as Founder and CEO Declan Shilton becomes Executive Chairman
Spotlight Week: Behind the Scenes with Marketing & Comms
Every business has a story to tell, but what happens behind the scenes to bring that story to life? Social media, campaigns, internal comms, the stories that shape how SCO is represented— there's one team behind it all. For this Spotlight, we sat down with our Marketing & Communications team to find out what that actually looks like day to day.
How We Embed Learning into Everyday Work
Technology, customer expectations and the industries we support are constantly evolving, meaning the skills needed to succeed today may look different tomorrow. That's why learning can't be something that only happens during an induction period.
Celebrating Internal Achievements
We believe that investing in our people is one of the most important things we can do.
SCO’s First Leadership Development Event
This month marked our first leadership event, bringing together leaders from across Step Change Outsourcing for an inspiring afternoon of collaboration, discussion and shared ambition.
Spotlight Week: Governance & Planning at Step Change Outsourcing
Governance and Planning at Step Change Outsourcing is centred on creating structure, clarity and consistency across the organisation. This ensures that everything delivered is not only effective, but also sustainable and accountable.
Delivering Value Through Our Business Model
At SCO, we see outsourcing partnerships as more than simply delivering a service. Our role is to support clients in a way that feels integrated into their wider operation, helping them manage customer engagement while adapting to changing business needs over time. Over the last 16 years, we have developed a business model built around four key areas…
Supporting Great Causes
Bringing our teams together through charitable initiatives, fundraising activities and ongoing community support.
Strengthening Employee Tenure and Long-Term Success
At Step Change Outsourcing, strengthening employee tenure starts from day one — through structured onboarding, strong recruitment alignment and a culture that supports people to grow and stay.
SCO Conference 2026: Celebrating Success
At our SCO Conference 2026, we took the time to reflect on the achievements of the past year while looking ahead to the opportunities to come.
Recognising International Women's Day 2026
To mark International Women’s Day 2026, we’re recognising the women who help shape our culture and create opportunities for others to grow.
Spotlight Week: Into Recruitment
We’re introducing a new Spotlight feature at SCO, taking a closer look at the teams shaping our growth. First up is our Recruitment team and the role they play across the business.
Exploring Leadership Through Our Covering Team Leader Course
One way we support career progression at SCO is through our Covering Team Leader Course, a development programme designed to give our employees an insight into leadership and the opportunity to build the skills needed to take the next step.
What Makes A Great Outsourcing Partner?
A great outsourcing partner does more than deliver a service. They become an extension of your business, working closely with you and understanding what matters most. At SCO, our role is to make things simpler for our clients, taking pressure off their teams and supporting stronger performance.
About
Step Change Outsourcing
Founded in 2009, Step Change Outsourcing provides outsource solutions for customer engagement campaigns on the phone and online.
Working with some of the UK’s best known brands, we are experts in acquiring and retaining customers by providing sales campaigns as well as delivering brilliant results.
14 Cavendish Road
Stevenage
Hertfordshire
SG1 2DY
What three words:
family.tries.sugars
Phone: 01438 989 234
Company registration number:
06330387
