Our In-house Customer Experience Team
At Step Change Outsourcing, we are committed to delivering our services in a supportive and inclusive manner. As we approach national inclusion week, we reflect on equality, diversity and inclusion within our organisation.
Celebrating 15 years of SCO
As we celebrate our 15th anniversary, we reflect on our journey and successes achieved throughout the years, to who we are today.
Our In-house Customer Experience Team
At SCO, we provide a well-resourced and skilled customer experience team to ensure that our agents deliver the best quality of sales that align with our clients’ objectives; and always keep the customer at the heart of every interaction.
Employee Referral
Scheme
At Step Change Outsourcing (SCO), we recognise a great resource for identifying top talent is our current team. To harness this potential, we've introduced an Employee Referral Scheme, open to all teammates to help us recruit like-minded individuals and benefit in the process.
Learning & Development
At SCO we believe training is fundamental to our success. We give our people all the skills and tools to achieve their full potential. We are committed to providing a culture of continuous development, enabling our agents to excel professionally while delivering exceptional results.
Lifecycle of an Agent
at SCO
At SCO, the growth and development of our sales agents is paramount to our success. We foster a supportive atmosphere from the moment they join us - ensuring that every agent feels empowered and equipped to excel in their career.
Working with an Outsource Partner
Working with an outsourcing partner offers many benefits for a business. At SCO our core purpose is to improve the lives of the clients we work with. We take the operational headache away—our clients pay for results, while we manage the operation, technology, finance, and people.
Reward: Our teammates are rewarded with a share of our profits
We want everyone who works with us to share in our success – and it’s important that everyone is rewarded for individual and collective performance.
Career Pathways: Job Shadowing Scheme
At SCO we are dedicated to enrich the career prospects of our teammates. We believe that everyone has untapped potential and it’s important to us that everyone in our business understands how they can build their career here with us.
Recognition: Ensuring everyone feels valued
Wellbeing is high on our agenda here at SCO. We love that our team bring their best of selves to work each and every day - but we know that sometimes people might need a little more help and support.
SCO for Growth: Acquiring additional office space
We are pleased to announce we have acquired additional office space at our current location in Stevenage, Herts. The additional office provides us with ample space for our growth plan providing great scalability within our current location.
Wellbeing in the Workplace & Beyond: Our Employee Assistance Programme.
Wellbeing is high on our agenda here at SCO. We love that our team bring their best of selves to work each and every day - but we know that sometimes people might need a little more help and support.
A Roadmap for Success
Things happening in our business do not just happen by accident. They are carefully planned, well thought through and project managed to ensure successful implementation and then measurement.
Celebrating Pride Month: Equality, Diversity and Inclusion (EDI) in the Workplace.
We are proud of our organisations commitments to promote equality, diversity and inclusion (EDI) in our workplace. We believe everyone should feel included, respected, and heard, regardless of their gender, sexual orientation, ethnicity, or origin.
SCO for Growth: Creating more job opportunities in our local community
We are pleased to announce we are expanding with an existing client, enabling us to provide more jobs and career opportunities within our local community.
World Class On-boarding: Our Recruitment Advantage
Using an outsourcer means we take the pain away of all your recruitment needs. That’s why we’re excited to share a snapshot of our on-boarding process, demonstrating our commitment to finding the best fit for our roles.
Company Wide Holiday Incentive at SCO: Fourth year running!
We are pleased to announce we are running a company wide holiday incentive, for the fourth year running! At SCO, ‘company culture’ isn’t just a buzz word – creating a working environment where everyone feels included, supported, respected, and heard is pivotal to our success.
Corporate Social Responsibility (CSR): Our Commitment
We are proud to share our CSR strategy, which reflects our commitment to delivering our services in an ethical and professional manner, whilst making a positive contribution to our local community.
Lunch with Our CEO: A Recipe for Connection and Insight
We believe that the best ideas don’t always emerge from formal meetings or meticulously crafted PowerPoint presentations. Sometimes, they come from informal and unplanned conversations.
Partner with Confidence: Our Accreditation Advantage
When you’re considering outsourcing, the security of your data is paramount. That’s why we’re excited to share that we’ve once again achieved ISO/IEC 27001 and PCI DSS accreditation, demonstrating our commitment to the highest standards of information security and data protection.
The New Step Change Outsourcing Website is LIVE!
Our brand new website is here – after a week of activity behind the scenes we were delighted to GO LIVE! with our brand new website on Friday 19th April. The project has been managed in-house by our marketing and IT teams and we think it is a shining example of the innovation and skills we have in our team.
Our annual conference: Looking ahead to an exciting year of growth in 2024
In January we held our annual conference, where we brought the whole team together to celebrate the successes of 2023 and to share our ambitious plans for growth in the year ahead. The event was a huge success and the room was buzzing with energy, team spirit and a shared vision for the future.
About
Step Change Outsourcing
Founded in 2009, Step Change Outsourcing provides outsource solutions for customer engagement campaigns on the phone and online.
Working with some of the UK’s best known brands, we are experts in acquiring and retaining customers by providing sales campaigns as well as delivering brilliant results.
14 Cavendish Road
Stevenage
Hertfordshire
SG1 2DY
What three words:
family.tries.sugars
Phone: 01438 989 234
Company registration number:
06330387
