Celebrating Successful Recertification for ISO 27001
We are thrilled to announce we have just earned recertification for ISO 27001 - reaffirming our commitment to the highest standards of information security.
SCO Conference 2025: Celebrating Success
Last week we hosted our annual conference, reflecting on the success of 2024 and our ambitions for 2025.
International Women's Day 2025
International Women’s Day is a big deal at SCO – it’s when we give a shoutout to the awesome women on our team and the diversity that keeps things buzzing.
Learning & Development
The time and effort dedicated to training and coaching is at the heart of SCO’s success to date. At SCO we offer a training led model that ensures our clients customers get the very best service, whilst delivering profitable campaigns.
Employee Tenure
At Step Change, people are at the centre of everything we do. We are dedicated to enhancing the lives of our team members – our employee tenure reflects our dedication to creating a workplace where individuals feel valued, supported and empowered to grow.
Celebrating Our Success: Passing the ISO 27001 Focus Visit
We are thrilled to announce that we have successfully passed our recent ISO 27001 focus visit, reaffirming our commitment to maintaining the highest standards in information security management.
Helping Our Local Community: Feed Up, Warm Up
This year, we have organised a company-wide donation drive in support of a Hertfordshire based charity, dedicated to helping vulnerable individuals within our community.
Enhancing Customer Experience in Subscription-Based
Businesses
Last week our Client Development Director, Jonathan West spent a few hours with Neville Doughty from the Customer Contact Panel (CCP) and customer experience expert Simon Kissane discussing the challenges and opportunities in subscription businesses.
International Men’s Day 2024: Celebrating Positive Male Role Models and Wellbeing
International Men’s Day (IMD) is an annual event celebrated internationally - to highlight making a positive difference to the wellbeing and lives of men and boys, raise awareness and/or funds for charities supporting men and boys’ wellbeing and to promote a positive conversation about men, manhood and masculinity.
Sales & Operations:
Team Leaders
In any dynamic sales environment, the role of a Team Leader is key to achieving outstanding results. At SCO, in our Sales & Operations department the Team Leaders play an integral role in developing our sales team’s capabilities and driving performance excellence.
Safe House Insurance Brokers announces new partnership with TDS Group
Safe House Insurance Brokers (a trading name of Step Change Outsourcing Limited) is pleased to announce an exciting new partnership with TDS Group for a range of five-star Defaqto landlord and tenant insurance products.
World Mental Health Day:
Wellbeing in the Workplace
World Mental Health Day, is a day for everyone to come together to talk about mental health and show that mental health matters. This year’s theme highlights the importance of addressing mental health and wellbeing in the workplace
National Inclusion Week
At Step Change Outsourcing, we are committed to delivering our services in a supportive and inclusive manner. As we approach national inclusion week, we reflect on equality, diversity and inclusion within our organisation.
Celebrating 15 years of SCO
As we celebrate our 15th anniversary, we reflect on our journey and successes achieved throughout the years, to who we are today.
Our In-house Customer Experience Team
At SCO, we provide a well-resourced and skilled customer experience team to ensure that our agents deliver the best quality of sales that align with our clients’ objectives; and always keep the customer at the heart of every interaction.
Employee Referral
Scheme
At Step Change Outsourcing (SCO), we recognise a great resource for identifying top talent is our current team. To harness this potential, we've introduced an Employee Referral Scheme, open to all teammates to help us recruit like-minded individuals and benefit in the process.
Learning & Development
At SCO we believe training is fundamental to our success. We give our people all the skills and tools to achieve their full potential. We are committed to providing a culture of continuous development, enabling our agents to excel professionally while delivering exceptional results.
Lifecycle of an Agent
at SCO
At SCO, the growth and development of our sales agents is paramount to our success. We foster a supportive atmosphere from the moment they join us - ensuring that every agent feels empowered and equipped to excel in their career.
Working with an Outsource Partner
Working with an outsourcing partner offers many benefits for a business. At SCO our core purpose is to improve the lives of the clients we work with. We take the operational headache away—our clients pay for results, while we manage the operation, technology, finance, and people.
Reward: Our teammates are rewarded with a share of our profits
We want everyone who works with us to share in our success – and it’s important that everyone is rewarded for individual and collective performance.
Career Pathways: Job Shadowing Scheme
At SCO we are dedicated to enrich the career prospects of our teammates. We believe that everyone has untapped potential and it’s important to us that everyone in our business understands how they can build their career here with us.
Recognition: Ensuring everyone feels valued
Wellbeing is high on our agenda here at SCO. We love that our team bring their best of selves to work each and every day - but we know that sometimes people might need a little more help and support.
SCO for Growth: Acquiring additional office space
We are pleased to announce we have acquired additional office space at our current location in Stevenage, Herts. The additional office provides us with ample space for our growth plan providing great scalability within our current location.
Wellbeing in the Workplace & Beyond: Our Employee Assistance Programme.
Wellbeing is high on our agenda here at SCO. We love that our team bring their best of selves to work each and every day - but we know that sometimes people might need a little more help and support.
A Roadmap for Success
Things happening in our business do not just happen by accident. They are carefully planned, well thought through and project managed to ensure successful implementation and then measurement.
Celebrating Pride Month: Equality, Diversity and Inclusion (EDI) in the Workplace.
We are proud of our organisations commitments to promote equality, diversity and inclusion (EDI) in our workplace. We believe everyone should feel included, respected, and heard, regardless of their gender, sexual orientation, ethnicity, or origin.
World Class On-boarding: Our Recruitment Advantage
Using an outsourcer means we take the pain away of all your recruitment needs. That’s why we’re excited to share a snapshot of our on-boarding process, demonstrating our commitment to finding the best fit for our roles.
SCO for Growth: Creating more job opportunities in our local community
We are pleased to announce we are expanding with an existing client, enabling us to provide more jobs and career opportunities within our local community.
Corporate Social Responsibility (CSR): Our Commitment
We are proud to share our CSR strategy, which reflects our commitment to delivering our services in an ethical and professional manner, whilst making a positive contribution to our local community.
Lunch with Our CEO: A Recipe for Connection and Insight
We believe that the best ideas don’t always emerge from formal meetings or meticulously crafted PowerPoint presentations. Sometimes, they come from informal and unplanned conversations.
About
Step Change Outsourcing
Founded in 2009, Step Change Outsourcing provides outsource solutions for customer engagement campaigns on the phone and online.
Working with some of the UK’s best known brands, we are experts in acquiring and retaining customers by providing sales campaigns as well as delivering brilliant results.
14 Cavendish Road
Stevenage
Hertfordshire
SG1 2DY
What three words:
family.tries.sugars
Phone: 01438 989 234
Company registration number:
06330387
