Terms & Conditions

Please read these terms and conditions (“terms and conditions”, “terms”) carefully before using our website (“website”, “service”) operated by Step Change Outsourcing (“us”, ‘we”, “our”).

 Conditions of use

By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to leave the website. Step Change Outsourcing only grants use and access of this website, its products, and its services to those who have accepted its terms.

Privacy policy

Before you continue using our website, we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.

Age restriction

You must be at least 18 (eighteen) years of age before you can use this website. By using this website, you confirm that you are at least 18 years of age and you may legally adhere to this Agreement. Step Change Outsourcing assumes no responsibility for liabilities related to age misrepresentation.

Intellectual property

You agree that all materials, products, and services provided on this website are the property of Step Change Outsourcing, its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute Step Change Outsourcing’s intellectual property in any way, including electronic, digital, or new trademark registrations. For issues regarding intellectual property claims, you should contact the company to come to an agreement.

User accounts

As a user of this website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. If you think there are any possible issues regarding the security of your account on the website, inform us immediately so we may address them. We reserve all rights to terminate accounts (if and where necessary), edit or remove content and cancel services at our sole discretion.

Applicable law

By visiting this website, you agree that the laws of the United Kingdom, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Step Change Outsourcing and you, or its business partners and associates.


Any dispute arising from or about your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales. You hereby agree to submit to the exclusive jurisdiction and venue of these courts for the resolution of any such disputes.


You agree to indemnify Step Change Outsourcing and its affiliates and hold Step Change Outsourcing harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel.

Limitation on liability

Step Change Outsourcing is not liable for any damages that may occur to you as a result of your misuse of our website. Step Change Outsourcing reserves the right to edit, modify, and change this Agreement at any time. We shall let our users know of these changes through electronic mail, or by publishing it on this website.

This Agreement is an understanding between Step Change Outsourcing and the user, and this supersedes and replaces all prior agreements regarding the use of this website.

Step Change Outsourcing

Founded in 2009, Step Change Outsourcing provides outsource solutions for customer engagement campaigns on the phone and online.

Working with some of the UK’s best known brands, we are experts in acquiring and retaining customers by providing sales campaigns as well as delivering brilliant results.


 Customer acquisition

Customer Service

Abandoned basket recovery

Customer retention

Sell up

Add on

14 Cavendish Road




What three words:


Phone: 01438 989 234

Company registration number: