Customer Acquisition
Turning Enquiries into New Customers
Our team specialises in selling. Using data about enquiries made on webchat, inbound telesales enquiries or apps our brilliantly trained team make follow-up contact with your customers.
Our team is fully trained in your brand and proposition – using their skills and knowledge they can follow up with the customer to understand their needs and present the benefits of the proposition that best meets their needs.
Delivering Brilliant Customer Service:
An Authentic Extension of Your Brand
At our core, we don’t just provide customer service; we become an integral part of your brand.
Our skilled team immerses themselves in understanding your brand, values, and unique selling points. We tailor training programs to equip our team with the skills and information needed to represent your brand brilliantly. In every interaction, we prioritise customer satisfaction, building trust and loyalty.
Adding Value
Sell Up & Add-On
Upselling and cross-selling are powerful techniques. We identify opportunities to enhance customers’ experiences by suggesting complementary products or upgrades.
Using the skills learned during training, and the latest information about your proposition we can match the customer’s needs to the best option available.
Creating Lasting Relationships:
Customer Retention
Keeping existing customers happy is crucial. When a customer considers leaving, we can speak to them to find out why.
Using the skills learned during training, our team ask the right questions to understand the reasons and concerns, and promote the benefits of remaining as a customer. Our team offer brilliant service, creating a positive experience for the customer which will strengthen the bond and promote loyalty.
Our service channels
Outsourced customer contact delivered across multiple channels
Voice
Setting up a contact centre operation is expensive. We have the expertise, infrastructure, accreditation and flexibility so you can focus on results
Live Web Chat
Our recruitment and training programme helps us to get to know your brand inside out, and to become an extension to your team
We have invested in the systems and security that allows us to maximise the data you provide us and operate efficiently
SMS/Whatsapp
We have a tried and trusted methodology that allows us to design campaigns that reflect your brand; we recruit, train and activate quality campaigns quickly
About
Step Change Outsourcing
Founded in 2009, Step Change Outsourcing provides outsource solutions for customer engagement campaigns on the phone and online.
Working with some of the UK’s best known brands, we are experts in acquiring and retaining customers by providing sales campaigns as well as delivering brilliant results.
14 Cavendish Road
Stevenage
Hertfordshire
SG1 2DY
What three words:
family.tries.sugars
Phone: 01438 989 234
Company registration number:
06330387
