About us

We are Step Change Outsourcing!

We are a growing contact centre based in Stevenage, Herts and proud to have come third in the Sunday Times Top 100 Companies to work for.

We are experts at acquiring and retaining your customers using our brilliant people and cutting edge technology. We work with some of the largest UK brands and proud to have worked with them for over 10 years.

When you work with us we become an extension of your brand, your team and deliver the results that you need.

Being based in Stevenage means we are in a prime position for transport links. We are two minutes from the A1(M) and 10 minutes from the mainline station which connects us to London and the North. We also have free car parking on site for all our employees.


Our people and our culture are at the centre of Step Change Outsourcing. We are dedicated to continuous development for our team and know that this has a huge impact on your business too.

Who we are

If you are looking for a new outsource partner, we would love to hear from you. The best way to get to know us is to come and see us in action, you’ll get to feel our buzz and see how we operate.