Who We Are
We are Step Change Outsourcing – a specialist outsource contact centre, based in Stevenage, Hertfordshire. With our team of over 200 people, we have all the expertise of a big contact centre with the personal care of a small business.
Our business was founded in 2009, and since then we have established ourselves as experts in delivering sales, retention and customer experience campaigns on the phone and online.
We work with some of the UK’s leading brands and pride ourselves on delivering exceptional results through our skilled and dedicated team.
Please have a look around our website to find out more about who we are, what we do and how we might be able to help you to grow your business
What We Do
We provide expert solutions for our clients to deliver sales, retention and customer experience campaigns on the phone and online that are operationally hassle free, create positive interactions with customers and deliver brilliant results
Why Work With An Outsource Partner
We take the operational headache away – you pay for results, we manage the operation technology, finance and people.
Cost
Setting up a contact centre operation is expensive. We have the expertise, infrastructure, accreditation and flexibility so you can focus on results
Brand
Extension
Our recruitment and training programme helps us to get to know your brand inside out, and to become an extension to your team
Security & Technology Infrastructure
We have invested in the systems and security that allows us to maximise the data you provide us and operate efficiently
Implementation & Delivery
We have a tried and trusted methodology that allows us to design campaigns that reflect your brand; we recruit, train and activate quality campaigns quickly
Service
Customisation
Every campaign is designed using our expertise and your specification, supported by bespoke training, quality control and reporting.
Flexibility & Availability Of a Skilled team
Our specialist capability enables us to be flexible - scaling up for surge activity or emergency response (like Covid)
Quality assurance & Compliance
Our in-house QA actively measures compliance and we hold all the key accreditation to support our commitment to doing good business.
We take the operational headache away
You pay for results, we manage the operation, technology, finance and people
We Are Experts
But don't take our word for it...
We have developed a business model that delivers core contact centre activities brilliantly; the model also enables us to offer clients a service that takes the operational challenges of in-house activities and places it in safe hands; we are confident that we can deliver results that far exceed those achieved by in-house teams.
As well as some of the more straightforward contact centre activities, like customer services, market research, appointment booking and simple calls, SCO provides a ‘boutique’ experience for clients, helping them create bespoke, results focused campaigns to achieve exceptional outcomes. But don’t take our word for it – have a look at our current success stories
Trusted By
Join Our Team
You don’t need years of experience or a sales guru status to work with us – enthusiasm, dependability, and openness to learning are the things we value most. If you want to work in a fun and energetic environment where every day is an opportunity to grow and succeed keep reading …
We love to work with great people. Show us your reliability and commitment, and we’ll pay you well and promote you when you’re doing a great job. We’ll teach you everything you need to know to be brilliant at your job, and we’ll provide a supportive environment where your line manager will always be there to coach you to get better every day. We’re committed to giving everyone who works with us both personal and professional development.
What are you waiting for…? Have a look at our current vacancies, and if there’s nothing that quite matches what you’re looking for right now, get in touch and tell us why you should be part of our team.
Work Hard - Do The Right Thing - Have Fun
Find out more about who we are and what we're up to on social media and in the press...
Where We Are
We are based in Stevenage, Hertfordshire – we moved in to our current offices in 2021 and are proud to have a great office environment where our team has everything they need onsite for a comfortable and professional workspace.
Stevenage is ideally located to attract the best people to join our team, with easy access on public transport and onsite parking and catering facilities.
For our clients, our offices are a short drive from London – and for clients from further afield we are close to both Luton and Stansted airports.
About
Step Change Outsourcing
Founded in 2009, Step Change Outsourcing provides outsource solutions for customer engagement campaigns on the phone and online.
Working with some of the UK’s best known brands, we are experts in acquiring and retaining customers by providing sales campaigns as well as delivering brilliant results.
Quick Links
Business Conduct Manual
14 Cavendish Road
Stevenage
Hertfordshire
SG1 2DY
What three words:
family.tries.sugars
Phone: 01438 989 234
Company registration number:
06330387
