We are Step Change Outsourcing, a specialist outsource contact centre based in Stevenage, Hertfordshire. Established in 2009, we support organisations that need a trusted partner to manage high-volume, business-critical customer interactions.
With a team of 200+, we combine the scale and resilience of a large contact centre with the care and flexibility of a specialist provider. Our leadership team brings decades of combined experience across sales, customer experience and regulated environments, giving our clients confidence that their operations are in safe hands.
We work with some of the UK’s leading brands, and we pride ourselves in delivering consistent, measurable outcomes.
We deliver fully managed outsourcing and BPO solutions that help organisations drive sales, improve retention and enhance customer experience.
All services are delivered within robust governance frameworks. We are ISO 27001, PCI DSS and FCA accredited, reflecting our commitment to ethical business practices and giving our clients confidence in the security and compliance of every campaign we run.
Our services cover inbound and outbound customer contact across phone and digital channels, and are designed to integrate seamlessly with our clients’ processes and regulatory requirements.
We take the operational headache away – you pay for results, we manage the operation technology, finance and people.
Setting up a contact centre operation is expensive. We have the expertise, infrastructure, accreditation and flexibility so you can focus on results
Our recruitment and training programme helps us to get to know your brand inside out, and to become an extension to your team
We have invested in the systems and security that allows us to maximise the data you provide us and operate efficiently
We have a tried and trusted methodology that allows us to design campaigns that reflect your brand; we recruit, train and activate quality campaigns quickly
Every campaign is designed using our expertise and your specification, supported by bespoke training, quality control and reporting.
Our specialist capability enables us to be flexible - scaling up for surge activity or emergency response (like Covid)
Our in-house QA actively measures compliance and we hold all the key accreditation to support our commitment to doing good business.
You pay for results, we manage the operation, technology, finance and people
We have a highly skilled team who work with our clients to leverage critical insights to optimize performance and improve efficiencies.
Although Voice is a primary channel for us and we believe that humans buy and transact from humans, we also support and excel at multi channel engagement including via chat and email
We have developed a business model that delivers core contact centre activities brilliantly; the model also enables us to offer clients a service that takes the operational challenges of in-house activities and places it in safe hands; we are confident that we can deliver results that far exceed those achieved by in-house teams.
As well as some of the more straightforward contact centre activities, like customer services, market research, appointment booking and simple calls, SCO provides a ‘boutique’ experience for clients, helping them create bespoke, results focused campaigns to achieve exceptional outcomes. But don’t take our word for it – have a look at our current success stories
You don’t need years of experience or a sales guru status to work with us – enthusiasm, dependability and openness to learning are the things we value most. If you want to work in a fun and energetic environment where every day is an opportunity to grow and succeed, keep reading …
We’ll teach you everything you need to know to be brilliant at your job, and we’ll provide a supportive environment where your line manager will always be there to coach you to get better every day. We’re committed to giving everyone who works with us both personal and professional development.
What are you waiting for? Have a look at our current vacancies, and if there’s nothing that quite matches what you’re looking for right now, get in touch and tell us why you should be part of our team.
Sept 2025
July 2025
We are based in Stevenage, Hertfordshire – we moved in to our current offices in 2021 and are proud to have a great office environment where our team has everything they need onsite for a comfortable and professional workspace.
Stevenage is ideally located to attract the best people to join our team, with easy access on public transport and onsite parking and catering facilities.
For our clients, our offices are a short drive from London – and for clients from further afield we are close to both Luton and Stansted airports.
Founded in 2009, Step Change Outsourcing provides outsource solutions for customer engagement campaigns on the phone and online.
Working with some of the UK’s best known brands, we are experts in acquiring and retaining customers by providing sales campaigns as well as delivering brilliant results.
14 Cavendish Road
Stevenage
Hertfordshire
SG1 2DY
What three words:
family.tries.sugars
Phone: 01438 989 234
Company registration number:
06330387
