Technology

We put a lot of emphasis on creating a team with the right mindset, and we recognise that supporting them with the best systems and processes plays an important role in their success

Applied Data Capability

Our approach combines advanced data-led insight to inform campaign design, guide delivery and ensure performance is continually reviewed and improved in line with live results.

The Heartbeat of Our Operation:
The Dialler

At the core of our operations is our cloud-based Mediatel dialler, with an onsite backup. The dialler is the heartbeat of our business. Managed by experts, it delivers the right data to our agents to maximise their opportunity.

Industry-Leading Security Measures

Our network is fortified with Palo Alto firewalls, trusted by global financial institutions, setting the highest standard of security in the industry.

Robust, Scalable and Future-Proof

Our IT infrastructure is not only sturdy and secure, but also designed for innovation and adaptability, ensuring it meets future demands seamlessly.

Seamless Integration with Clients' Systems

We implement customer-level network environment segregation, elevating security measures beyond industry norms.

Ensuring Call Security

All our calls are point-to-point, eliminating internet exposure and bolstering protection against security threats like hacking.

Our data is securely stored on the cloud, powered by Exponential-e, renowned for their cutting-edge technology solutions

Reliability and Continuity

We operate in a high-availability hyper-V environment, guaranteeing uninterrupted service through server, firewall, and core switch failover mechanisms. Our dedicated lease line fibre diverse routing further ensures zero downtime, keeping campaigns running smoothly.

Adaptable Remote Work Solutions

During the Covid-19 lockdown, we swiftly implemented a scalable remote work solution for all inbound and outbound teams. This flexibility showcased our agility in adapting to unforeseen circumstances while maintaining operational excellence.

About
Step Change Outsourcing

Founded in 2009, Step Change Outsourcing provides outsource solutions for customer engagement campaigns on the phone and online.

Working with some of the UK’s best known brands, we are experts in acquiring and retaining customers by providing sales campaigns as well as delivering brilliant results.