News & Events

Forging A New Strategic Partnership: Welcoming a New Client – DAZN

January 2024

We are thrilled to announce a partnership with DAZN, the world’s largest, fastest-growing sports streaming service, as their UK retention partner.

DAZN (pronounced “da zone”) is the digital leader in global sports media, broadcasting live and on-demand sport in over 200 countries worldwide; offering customers a ringside seat to watch the biggest names in boxing, as well as the Saudi Pro League, UEFA Women’s Champions League and more.

Step Change Outsourcing will play an important role in establishing DAZN as the number one choice for sports fans in the UK, by providing call and chat support. This partnership marks an important milestone for Step Change Outsourcing (SCO) as we expand into a new sector, demonstrating that our model can fit with any brand to engage and support customers.

“We are excited to be part of DAZN’s ambition to become the leading provider of sports streaming in the UK, by providing brilliant customer support for their users” said Jonathan West, Client Development Director at Step Change Outsourcing “this partnership demonstrates our ability to integrate with any brand to become an extension of their team. We have been immersed into the world of DAZN over the last few months and we are buzzing about the opportunity to work with such an exciting brand”.

With a shared commitment to providing brilliant customer service, Step Change Outsourcing is set to support DAZN’s ambition to be the first choice for sports fans in the UK. Our expertise in becoming an extension of the brands we work with will play a pivotal role in retaining DAZN’s UK subscribers.

If you’re interested in working with us, please get in contact – we’d love to talk to you more about what we do.