News & Events

Introducing our Leadership Development Programme

Leadership is a journey. Our new Leadership Development Programme gives our Team Leaders the tools to grow, develop and thrive.

Celebrating 16 years of SCO

This year we are proud to be celebrating 16 years of Step Change Outsourcing. As we mark this milestone, we’re taking the opportunity to reflect on where we began and the journey that has brought us to where we are today.

SCO's Internal Careers Fair

At SCO, we believe that a culture of continuous learning and growth empowers our team to achieve more. This week, we launched our very first Internal Careers Fair, an initiative designed to inform and inspire our teammates about potential career paths within our company.

Step Change Outsourcing Welcomes Sanj Shah as New Chief Financial Officer

I am very pleased to announce that Sanj Shah will be joining Step Change Outsourcing as our new Chief Financial Officer on a fractional basis.

Launching our Trainer Competency Framework

We’re excited to introduce our L&D Trainer Competency Framework – a key part of our ongoing commitment to professional growth and delivering training excellence across our sales teams.

E-Learning Platform Launch

We are delighted to announce we have introduced a new e-learning platform at SCO, enabling us to create additional learning modules for our teammates - to support our team with continuous growth and development.

We Are Still Hiring - Even as the Job Market Slows

Recent reports across various media platforms suggest a slowdown in UK hiring, with many businesses pausing recruitment and not replacing employees who leave, resulting in a decline in job vacancies - we’re proud to share a different story at SCO.

Our Commitment to Corporate Social Responsibility

At Step Change Outsourcing, we are deeply committed to fostering an ethical, responsible, and sustainable culture. CSR is not just a box we tick—it’s embedded in who we are and how we operate.

Celebrating Loyalty: CEO Lunches with Long-Serving Team Members

At SCO, our people are at the heart of our business; we work hard to keep everyone who works with us engaged, motivated and above all, valued. That’s why we’re proud to host regular CEO Lunches.

Supporting Career Growth at SCO: Launch of Team Leader Competency Framework and Training Programme

At our annual conference earlier this year, we announced the launch of our new Team Leader Competency Framework and Riverhouse Training Programme — designed to support the development and progression of our Team Leaders at SCO.

Celebrating Successful Recertification for ISO 27001

We are thrilled to announce we have just earned recertification for ISO 27001 - reaffirming our commitment to the highest standards of information security.

SCO Conference 2025:
Celebrating Success

Last week we hosted our annual conference, reflecting on the success of 2024 and our ambitions for 2025.

International Women's Day 2025

International Women’s Day is a big deal at SCO – it’s when we give a shoutout to the awesome women on our team and the diversity that keeps things buzzing.

Learning & Development

The time and effort dedicated to training and coaching is at the heart of SCO’s success to date. At SCO we offer a training led model that ensures our clients customers get the very best service, whilst delivering profitable campaigns.

Employee Tenure

At Step Change, people are at the centre of everything we do. We are dedicated to enhancing the lives of our team members – our employee tenure reflects our dedication to creating a workplace where individuals feel valued, supported and empowered to grow.

Celebrating Our Success: Passing the ISO 27001 Focus Visit

We are thrilled to announce that we have successfully passed our recent ISO 27001 focus visit, reaffirming our commitment to maintaining the highest standards in information security management.

Helping Our Local Community: Feed Up, Warm Up

This year, we have organised a company-wide donation drive in support of a Hertfordshire based charity, dedicated to helping vulnerable individuals within our community.

Enhancing Customer Experience in Subscription-Based
Businesses

Last week our Client Development Director, Jonathan West spent a few hours with Neville Doughty from the Customer Contact Panel (CCP) and customer experience expert Simon Kissane discussing the challenges and opportunities in subscription businesses.

International Men’s Day 2024: Celebrating Positive Male Role Models and Wellbeing

International Men’s Day (IMD) is an annual event celebrated internationally - to highlight making a positive difference to the wellbeing and lives of men and boys, raise awareness and/or funds for charities supporting men and boys’ wellbeing and to promote a positive conversation about men, manhood and masculinity.

Sales & Operations:
Team Leaders

In any dynamic sales environment, the role of a Team Leader is key to achieving outstanding results. At SCO, in our Sales & Operations department the Team Leaders play an integral role in developing our sales team’s capabilities and driving performance excellence.

Safe House Insurance Brokers announces new partnership with TDS Group

Safe House Insurance Brokers (a trading name of Step Change Outsourcing Limited) is pleased to announce an exciting new partnership with TDS Group for a range of five-star Defaqto landlord and tenant insurance products.

World Mental Health Day:
Wellbeing in the Workplace

World Mental Health Day, is a day for everyone to come together to talk about mental health and show that mental health matters. This year’s theme highlights the importance of addressing mental health and wellbeing in the workplace

National Inclusion Week

At Step Change Outsourcing, we are committed to delivering our services in a supportive and inclusive manner. As we approach national inclusion week, we reflect on equality, diversity and inclusion within our organisation.

Celebrating 15 years of SCO

As we celebrate our 15th anniversary, we reflect on our journey and successes achieved throughout the years, to who we are today.

Our In-house Customer Experience Team

At SCO, we provide a well-resourced and skilled customer experience team to ensure that our agents deliver the best quality of sales that align with our clients’ objectives; and always keep the customer at the heart of every interaction.

Employee Referral
Scheme

At Step Change Outsourcing (SCO), we recognise a great resource for identifying top talent is our current team. To harness this potential, we've introduced an Employee Referral Scheme, open to all teammates to help us recruit like-minded individuals and benefit in the process.

Learning & Development

At SCO we believe training is fundamental to our success. We give our people all the skills and tools to achieve their full potential. We are committed to providing a culture of continuous development, enabling our agents to excel professionally while delivering exceptional results.

Lifecycle of an Agent
at SCO

At SCO, the growth and development of our sales agents is paramount to our success. We foster a supportive atmosphere from the moment they join us - ensuring that every agent feels empowered and equipped to excel in their career.

Working with an Outsource Partner

Working with an outsourcing partner offers many benefits for a business. At SCO our core purpose is to improve the lives of the clients we work with. We take the operational headache away—our clients pay for results, while we manage the operation, technology, finance, and people.

Reward: Our teammates are rewarded with a share of our profits

We want everyone who works with us to share in our success – and it’s important that everyone is rewarded for individual and collective performance.

Career Pathways: Job Shadowing Scheme

At SCO we are dedicated to enrich the career prospects of our teammates. We believe that everyone has untapped potential and it’s important to us that everyone in our business understands how they can build their career here with us.

Recognition: Ensuring everyone feels valued

Wellbeing is high on our agenda here at SCO. We love that our team bring their best of selves to work each and every day - but we know that sometimes people might need a little more help and support.

SCO for Growth: Acquiring additional office space

We are pleased to announce we have acquired additional office space at our current location in Stevenage, Herts. The additional office provides us with ample space for our growth plan providing great scalability within our current location.

Wellbeing in the Workplace & Beyond: Our Employee Assistance Programme.

Wellbeing is high on our agenda here at SCO. We love that our team bring their best of selves to work each and every day - but we know that sometimes people might need a little more help and support.

A Roadmap for Success

Things happening in our business do not just happen by accident. They are carefully planned, well thought through and project managed to ensure successful implementation and then measurement.

Celebrating Pride Month: Equality, Diversity and Inclusion (EDI) in the Workplace.

We are proud of our organisations commitments to promote equality, diversity and inclusion (EDI) in our workplace. We believe everyone should feel included, respected, and heard, regardless of their gender, sexual orientation, ethnicity, or origin.

SCO for Growth: Creating more job opportunities in our local community

We are pleased to announce we are expanding with an existing client, enabling us to provide more jobs and career opportunities within our local community.

About
Step Change Outsourcing

Founded in 2009, Step Change Outsourcing provides outsource solutions for customer engagement campaigns on the phone and online.

Working with some of the UK’s best known brands, we are experts in acquiring and retaining customers by providing sales campaigns as well as delivering brilliant results.