Stevenage, Hertfordshire, 7 September 2026. Step Change Outsourcing has appointed Neil Peers as Chief Executive Officer, effective 12 October 2026.

The appointment supports Step Change’s next stage of growth across insurance, media and entertainment, property, telecommunications and travel.

As part of a planned leadership transition, Founder and CEO Declan Shilton will become Executive Chairman, focusing on long-term strategy, innovation and growth while supporting Neil and the executive leadership team.

Neil brings more than 25 years of leadership, commercial and operational experience across property, telecommunications, broadcasting and business services. He trained as a chartered accountant, beginning his career with Arthur Andersen and Deloitte, before spending 20 years in senior roles at Sky and most recently serving on the Board and Executive Team at TDS.

At TDS, Neil helped lead growth and transformation, developing new customer propositions, expanding partner relationships, securing key contract extensions and advancing product, technology, workflow and AI-led innovation.

Neil has also held non-executive and advisory roles with start-up technology businesses, supporting founders on strategy, growth and operational development.

Commenting on his appointment, Neil Peers said:

“I am delighted to be joining Step Change Outsourcing as CEO at an exciting point in its development. Through TDS’s strategic partnership with Step Change, I have seen first-hand the quality of its people, client relationships and service.”

“Step Change has a strong platform and clear opportunity to grow. I look forward to working with Declan, colleagues, clients and partners to build on that success and invest further in technology and innovation.”

Declan Shilton, Founder and CEO of Step Change Outsourcing, said:

“I am delighted to welcome Neil as our next Chief Executive Officer. He brings commercial leadership, operational expertise and strategic judgement, with a strong record of delivering growth and building market-leading positions.”

“Neil already knows Step Change through our strategic partnership with TDS and understands the importance we place on our people, clients and customers. His experience across Sky, TDS and start-up businesses will be invaluable as we continue to grow.”

“Becoming Executive Chairman will enable me to focus on long-term strategy, innovation and growth while supporting Neil and the wider leadership team through Step Change’s next chapter.”