News & Events

2025

What Makes A Great Outsourcing Partner?

A great outsourcing partner does more than deliver a service. They become an extension of your business, working closely with you and understanding what matters most. At SCO, our role is to make things simpler for our clients, taking pressure off their teams and supporting stronger performance.

Supporting Our Local Community This Christmas

As we come to the end of 2025, we’re continuing to strengthen our commitment to making a positive difference within our local community.

How we recognised International Men’s Day 2025

This week, we recognised International Men’s Day. We’re proud of the men across our organisation who make a positive impact every day, helping to build a workplace where people feel supported and able to do their best.

How SCO Builds Leaders from Within

Our Covering Team Leader course gives teammates the skills, confidence and support to succeed as leaders - and their achievements tell the story.

Celebrating Success with our New Monthly Social Events Incentive

At SCO, celebrating success is part of our culture. With our Monthly Social Events Incentive, we’re recognising exceptional performance and celebrating the people who make it happen.

Recognising World Mental Health Day 2025

To recognise World Mental Health Day 2025, we asked our teammates to share something they’re grateful for…

Here’s what they said.

Introducing our Leadership Development Programme

Leadership is a journey. Our new Leadership Development Programme gives our Team Leaders the tools to grow, develop and thrive.

Celebrating 16 years of SCO

This year we are proud to be celebrating 16 years of Step Change Outsourcing. As we mark this milestone, we’re taking the opportunity to reflect on where we began and the journey that has brought us to where we are today.

SCO's Internal Careers Fair

At SCO, we believe that a culture of continuous learning and growth empowers our team to achieve more. This week, we launched our very first Internal Careers Fair, an initiative designed to inform and inspire our teammates about potential career paths within our company.

Step Change Outsourcing Welcomes Sanj Shah as New Chief Financial Officer

I am very pleased to announce that Sanj Shah will be joining Step Change Outsourcing as our new Chief Financial Officer on a fractional basis.

Launching our Trainer Competency Framework

We’re excited to introduce our L&D Trainer Competency Framework – a key part of our ongoing commitment to professional growth and delivering training excellence across our sales teams.

E-Learning Platform Launch

We are delighted to announce we have introduced a new e-learning platform at SCO, enabling us to create additional learning modules for our teammates - to support our team with continuous growth and development.

We Are Still Hiring - Even as the Job Market Slows

Recent reports across various media platforms suggest a slowdown in UK hiring, with many businesses pausing recruitment and not replacing employees who leave, resulting in a decline in job vacancies - we’re proud to share a different story at SCO.

Our Commitment to Corporate Social Responsibility

At Step Change Outsourcing, we are deeply committed to fostering an ethical, responsible, and sustainable culture. CSR is not just a box we tick—it’s embedded in who we are and how we operate.

Celebrating Loyalty: CEO Lunches with Long-Serving Team Members

At SCO, our people are at the heart of our business; we work hard to keep everyone who works with us engaged, motivated and above all, valued. That’s why we’re proud to host regular CEO Lunches.

Supporting Career Growth at SCO: Launch of Team Leader Competency Framework and Training Programme

At our annual conference earlier this year, we announced the launch of our new Team Leader Competency Framework and Riverhouse Training Programme — designed to support the development and progression of our Team Leaders at SCO.

Celebrating Successful Recertification for ISO 27001

We are thrilled to announce we have just earned recertification for ISO 27001 - reaffirming our commitment to the highest standards of information security.

SCO Conference 2025:
Celebrating Success

Last week we hosted our annual conference, reflecting on the success of 2024 and our ambitions for 2025.

International Women's Day 2025

International Women’s Day is a big deal at SCO – it’s when we give a shoutout to the awesome women on our team and the diversity that keeps things buzzing.

Learning & Development

The time and effort dedicated to training and coaching is at the heart of SCO’s success to date. At SCO we offer a training led model that ensures our clients customers get the very best service, whilst delivering profitable campaigns.

Employee Tenure

At Step Change, people are at the centre of everything we do. We are dedicated to enhancing the lives of our team members – our employee tenure reflects our dedication to creating a workplace where individuals feel valued, supported and empowered to grow.

About
Step Change Outsourcing

Founded in 2009, Step Change Outsourcing provides outsource solutions for customer engagement campaigns on the phone and online.

Working with some of the UK’s best known brands, we are experts in acquiring and retaining customers by providing sales campaigns as well as delivering brilliant results.