At Step Change, people are at the centre of everything we do. We are dedicated to enhancing the lives of our team members by recruiting individuals with the right mindset, teaching them the skills they need, and providing opportunities for growth. Career progression, job shadowing, and dedicated training programmes are integral to our approach and critical to our success.

Within our sales team, the average tenure is an impressive 2 years—a significant leap above the industry average of just 11 months. This remarkable tenure reflects our dedication to creating a workplace where individuals feel valued, supported, and empowered to grow.

Our commitment to development is reflected in the bespoke training courses we design for every campaign. These programmes enable our team members to expand their existing skills as well as master new roles from the very start of their journey with us.

We understand the value of building strong personal and professional relationships. To help new team members settle in, we offer regular check-ins and get together for drinks. These moments are carefully designed to create a supportive and inclusive environment.

While we celebrate our employees bringing their best selves to work each day, we recognise that extra support is sometimes needed – that’s why we’ve partnered with Health Assured to provide an Employee Assistance Programme. This 24/7 service offers confidential support from fully qualified professionals, not just for our teammates but also for their families.

By fostering a positive and inclusive environment, we have built a team that is not only highly skilled but also deeply invested in our shared success – a true testament to the culture we have here at Step Change Outsourcing.