As an outsource partner, our core purpose is to improve the business of the clients we work with – we provide a well-resourced and experienced team to deliver bespoke sales campaigns that align with our clients’ objectives to exceed KPIs and, always keeping the customer at the heart of every interaction.

Over the last 14 years, we have established ourselves as specialists in supporting our clients with expert solutions to deliver sales, retention and customer experience campaigns on the phone and online, creating positive interactions with customers and delivering brilliant results.

Working with an outsourcing partner offers many benefits – allowing businesses to use specialised skills and resources without investing heavily internally on infrastructure and staff. Outsourcing can also improve efficiency by providing access to advanced technology and streamlined processes, ensuring tasks are carefully governed, completed with high quality and accuracy, supported by live and transparent reporting.

At SCO we have developed a business model enabling us to offer clients a service that takes the operational challenges of in-house activities and place it in safe hands.

We understand that running a campaign in-house can be challenging – that’s where we come in. We know how to run campaigns brilliantly. We take the operational headache away. Our clients pay for results – we manage the operation, technology, finance, and people.

To find out more about working with us, please visit our website or contact Jonathan West, Client Development Director – Jonathan.West@stepchangeoutsourcing.co.uk