Last week we celebrated our 15th anniversary – a huge milestone that allows us to reflect on our journey and successes achieved throughout the years.

Step Change Outsourcing was founded back in 2009, from a modest office in Hitchin, to today’s set up in Stevenage, spanning across two floors – we have established a solid and reliable model bringing outsourcing solutions that delivers excellence.

One of our core principles is making a place for everyone at our table. Underpinning this is our ambition to make SCO one of the best places to work in our area. What started as a team of 7, has now grown to over 200 – our ethos is that if we recruit people with the right attitude, who are dependable and willing to learn, we can provide the skills, training and the right environment for them to be successful.

Right back in the beginning, when we started out in Hitchin, the team had an old alpine cow bell that they rang every time they had a win, and as the business progressed and the team became more successful that bell got rung so much it wore out! These days we celebrate in lots of different ways – with countless company social events, including multiple trips abroad, to taking a share of the profit as well as daily incentives…every win gets celebrated.

We are proud to have been awarded third place in the Sunday Times Top 100 Small Businesses to work for back in 2020, being rated as one of the few 3 star businesses with Best Companies. Our culture is to win together – there’s a place at the table for everyone who wants to be part of that success. The time and effort dedicated to training and coaching is at the heart of what we do, driving every member of the team to achieve their full potential with the support of our career development programme.

As we have grown, and in particular during the last few years we have established rigorous business processes that that brings consistency giving us agility to continue to grow our business. While we put a lot of emphasis on getting the right people, with the right attitudes onto our team and training them brilliantly, the technology we use is a critical enabler to our success. Working with the best technology providers in our field, we have invested in our IT infrastructure, giving us the stability to be able to run our clients’ campaigns with the highest levels of security and contingency so that their, and their customers’ data is always fully protected.

As we close out our 15th year, our focus remains clear – retain the qualities and personality that make us special. Continue to invest in our people, always strive for excellence utilising the processes and technology we have established to continue providing outstanding campaigns for our clients that deliver results.

We are deeply grateful to everyone who has been part of our journey. Here’s to many more years of growth and making a lasting impact.