Job Title: Business Administrator
Reporting to: Planning, Governance and Communications Director
Salary: £27,000
Bonus: £300 per quarter. This is dependent on performance of your quarterly objectives which will be set by your Line Manager.
Job Description
As a Business Administrator, you will play a combined role in supporting effective business governance and ensuring documentation is accurate, up to date, and managed in line with agreed processes. You will gain valuable exposure to business change initiatives and project planning. This role requires excellent organisational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. You will handle sensitive and confidential information with the highest level of discretion and professionalism. Working across all areas of the organisation, you will develop a broad understanding of the business.
This role is also key to ensuring the smooth running of the office and providing efficient administrative support to the CEO, helping them function effectively.
Key Responsibilities
· Schedule meetings, manage calendar invites, and circulate agendas to relevant attendees
· Support the consolidation and management of presentations
· Take accurate minutes and track actions from planning, governance, and change meetings
· Assist with governance documentation and compliance related administrative tasks
· Support the management and tracking of project plans and associated deliverables
· Manage the business change request portfolio
· Oversee general company inboxes, including Information and Facilities
· Place orders for office supplies, stationery and furniture as required
· Maintain accurate logs and an organised digital filing structure
· Support behind the scenes finance processes and administration
· Act as a professional and welcoming point of contact for clients and partners, coordinating visits and meetings
· Support the CEO with day to day administrative requirements
· Provide wider administrative support to free up executive time for high-priority work
You will bring:
· Experience in an administrative role within a fast-paced professional environment
· Strong organisational skills with the ability to manage priorities effectively
· Excellent attention to detail, with strong written and verbal communication skills
· A positive and energetic approach that aligns with an ambitious organisation and a clear sense of purpose
· The ability to manage a varied workload, moving comfortably between strategic support and hands-on tasks
· A collaborative and relationship focused approach
· A proactive, solutions-focused mindset with a drive to improve and simplify processes
· Strong digital capability, including proficiency in Microsoft Office and Outlook
· Comply with the organisation’s information security, data protection, and confidentiality policies and procedures
This role will be a full time on-site position in our Stevenage office. Your working hours will be 08:15am-17:30 Mon-Thurs, 08:15am-15:00 Friday
About
Step Change Outsourcing
Founded in 2009, Step Change Outsourcing provides outsource solutions for customer engagement campaigns on the phone and online.
Working with some of the UK’s best known brands, we are experts in acquiring and retaining customers by providing sales campaigns as well as delivering brilliant results.
14 Cavendish Road
Stevenage
Hertfordshire
SG1 2DY
What three words:
family.tries.sugars
Phone: 01438 989 234
Company registration number:
06330387