Equality, Diversity & Inclusion

At Step Change Outsourcing, we are committed to delivering our services in a supportive and inclusive manner.

We always operate with a strong sense of integrity, critical to maintaining trust with our employees.

We strive to review and continuously improve our Equality, Diversity and Inclusion Programme.

Our Vision

At SCO, we believe everyone should feel respected, understood and valued. We understand that inclusive and supportive environments can help unlock a person’s full potential.

Our Mission

To ensure everyone can participate, contribute and benefit from our activities.

Ideas from our people are encouraged and supported. We want everyone feels included, heard and respected.

Key Focuses

- Continue providing equal opportunities to all - to support with career development.

- Support all employees, regardless of any disabilities by making reasonable adjustments where necessary and continuing to provide an EAP app.

- Ensure women feel included in our male dominated environment.

- Continue to regularly engage with our people regarding feedback and ideas on how we can support and improve EDI within our business.

Our Objectives

To continue to promote an inclusive work environment with our leadership team at the forefront, setting an example and being held accountable for fulfilling our mission.

To reach and maintain a target of at least 30% of women within our Senior Leadership Team

To continue to provide a supportive workplace that fosters creativity and employee engagement which enables people of any gender, race, sexual orientation or disability to feel included and equal.

Measuring Success

We will regularly communicate with our employees and annually review the equality, diversity and inclusion of our workplace to ensure we keep working towards and fulfilling our objectives.

About
Step Change Outsourcing

Founded in 2009, Step Change Outsourcing provides outsource solutions for customer engagement campaigns on the phone and online.

Working with some of the UK’s best known brands, we are experts in acquiring and retaining customers by providing sales campaigns as well as delivering brilliant results.