People

Great Place to Work

Everything we do is centred around creating the very best outcomes for our clients and their customers and because we look for the right attitude and mindset when recruiting, we also have an energetic and fun team, who create a great place to work. We encourage the team to make their job fun and to bring lots of their own personality into the office. When you visit our office you’ll hear lots of chatter and laughter.

Throughout the year, we arrange incentives and celebration events to reward the hard work and effort that everyone brings to the floor every day.

Work Hard. Do The Right Thing. Have Fun.

Our culture is fast, energetic and ethical. We want to do good business and we have a winning mind-set in everything we do.

Our People Are An Extension Of Your Team

Our team seamlessly integrates with yours, extending your capabilities and becoming ambassadors of your brand. We immerse them in a tailored training programme designed specifically for your business and the campaign to ensure that every interaction authentically reflects your brand.

Enriching The Lives Of The People We Work With

We are unwavering in our dedication to enrich the lives and prospects of our team members. We handpick individuals with the right mindset, then we teach them the skills and give them the opportunities to achieve their full potential.

Recruitment Engine

We understand that being able to respond quickly to the needs of the clients we work with is critical and our recruitment engine is always running This proactive approach ensures a roster of ideal candidates is readily available to join us when we need to scale up.

When new people join our team, we start their training straight away, but there are the things that new recruits bring with them – their personality and attitude – and that’s what we’re looking for when we’re recruiting.

Training

We have a simple mantra here – if we show people how to do things the right way they’ll never do it any other way. Before anyone speaks to a single customer they undergo intensive training, designed specifically for the specific campaign they will be working on.

Ongoing Coaching

When our new recruits graduate from their initial training, that’s just the beginning. Our team leaders are on hand to support them. Using data and information gathered by our Quality Assurance team’s call listening they provide ongoing coaching to support their team.

Career Development

We’re proud that many of our team leaders and managers joined us as agents and developed their professional skills within Step Change Outsourcing. Everyone who works with us has a career pathway to follow, and we love to see our team grow and develop both personally and professionally.

About
Step Change Outsourcing

Founded in 2009, Step Change Outsourcing provides outsource solutions for customer engagement campaigns on the phone and online.

Working with some of the UK’s best known brands, we are experts in acquiring and retaining customers by providing sales campaigns as well as delivering brilliant results.