Full time position available

Team Leader 

To lead a team in the delivery of the sales campaigns for our clients. As a Team Leader you will have a designated team with responsibilities of meeting campaign targets.

• You will be managing and leading a high performing telesales team, working alongside other Team Leaders to manage the performance of a particular sales campaign. You will be responsible for your team and their performance

• You will be accountable for the delivery of monthly KPI’s set by our clients to ensure we deliver the best possible sales performance and service

• You will be leading a team by engaging and motivating them, regularly coaching and supplying feedback, as well as supporting HR admin directly for your team

• You will work closely with the Operations Director to support the overall operational management particularly within your sales campaign and help achieve overall business objectives

• You will work closely with all stakeholders of the business to support with achieving all KPI’s and metrics set

• You will be expected to deliver and lead by example as a manager within our business, implementing SCO policies and procedures and being a pioneer for change

What’s in it for you?

  • Working for a Sunday Times Top 100 Company
  • Salary £26,053 + performance based bonus scheme (OTE on average £450 per month)
  • Profit Share scheme – you automatically enrol for a share of the company’s annual profit
  • £1000 Welcome Bonus
  • BT & EE discount
  • 20 days annual leave + paid bank holidays
  • Opportunity to earn more money through overtime shifts
  • Pension contribution
  • In-house training programme to develop your skillset
  • Career progression opportunities available


Skills and Experience:

  • Previous managerial/supervising experience
  • Excellent written and verbal communication skills
  • Computer literate
  • Be confident, enthusiastic and resilient
  • Be able to show reliability and leadership skills
  • You are eager and willing to learn new skills

This role is a full time position, 40 hours per week.
Mon-Thurs 08:45-18:15, Fri 08:45-15:45.
This role is office based.

Questions? We’ll put you on the right path.

Feel free to be in touch to learn more about how Step Change Outsourcing can help you reach your goals.