Full time positions available
To us, it isn’t all about having previous experience. We understand how hard it can be to get your foot through the door so if this is your first full time job then that’s no problem to us!
We provide in-house training to bring you up to speed, to ensure you have the right skillset to fulfil this role successfully and to kick start your career. If you can bring a great work ethic, be confident speaking on the phone and are quick and eager to learn about sales and earn great money, then this role is for you.
You will be speaking to our existing customers over the phone, engaging them in genuine, enjoyable conversations to understand their needs. You will help them choose the right product to enhance their digital life for the better.
We work with some of the UK’s largest brands such as EE and BT. As a BT representative, your role will be to call BT’s existing customers from the known BT numbers, where you will discuss and upgrade their current BT Broadband package and process in the system accordingly.
Our Team Leaders are always on hand to help you out along the way so you will constantly have the support and can enjoy being part of our award winning team. Meeting realistic targets and solving customer queries are all part and parcel of the job. If you can bring enthusiasm, patience and people skills, the rewards for you are 100% worth it.
Our best asset is our people. We are motivated by our people truly excelling in their career. We thrive off knowing that our people love their job, they love their colleagues and are ambitious to continue making more money to fulfil their life choices and ambitions. With our in-house development programme, there is always an opportunity to progress for everyone, right across our business in all departments, from apprenticeships in IT or Marketing, sales roles, right up to Manager and Director Levels. We invest in our people and it shows as our average tenure is 2 years.
We are a team of over 100, based in Stevenage, Herts. We are the Sunday Times 3rd Best Small Company to work for in the UK 2020 and have been accredited the highest level for our great culture and our focus on the engagement of our people.
What’s in it for you?
• Salary from £13,644 – £18,782 + performance based bonus scheme – OTE on average £250 per month on top of your salary
• Profit Share scheme – where you automatically enrol for a share of the company’s annual profit
• BT / EE discount
• Discounted gym membership
• 20 days annual leave + 8 days paid bank holiday
• Opportunity to earn more money through overtime (optional, to suit you)
Skills and Experience:
• Be confident, enthusiastic and resilient
• Computer literate
• Eager and willing to learn new skills
• Show an interest in the BT and EE brands
This role is a full time position, 40 hours per week.
This role is office based.
To keep our team as safe as we can we are adhering to all preventative measures set out by the government plus our own measures we think help. Along with this the majority of our team is working from home. Once you become competent at the job and have embedded into our team, we can also consider you to work from home.
Location: Stevenage, Herts
Expected start date: 12/07/2021
working with us?
Find out what it is like to be part of the Step Change Outsourcing team.
Feel free to be in touch to learn more about how Step Change Outsourcing can help you reach your goals.