Dialler and data analyst

Step Change Outsourcing is a rapidly growing contact centre working on behalf of some of the UK’s biggest brands such as EE and BT. We are a Sunday Times Top 100 organisation coming 3rd in 2020 for best small companies to work for and in the top 75 best companies to work for in the East of England.
We are based in Stevenage, with easy access to the train station, bus stops and free onsite parking.

The role:

This role is part of our Data Analyst and Reporting team. You will be responsible for operating our dialler, which ensures the right data is uploaded to the right team members for them to deliver great quality calls to our customers.
You will be expected to follow a data strategy working alongside the Dialler Manager. You will have the ability to analyse data and produce effective reports and make suggestions to improve the effectiveness of our data.

Key Responsibilities:

  • You will be working with key stakeholders to develop an effective strategy 
  • You will help maintain the management of the dialler system 
  • Help increase sales volumes by effective implementation of data and dialler strategies 
  • Work with the Data Analyst team to implement changes and improvements from the analysis of dialler reports and feedback
We are looking for someone who;
  • Has a proactive and decisive approach to problem solving 
  • Is good with numbers and has analytical skills 
  • Has strong organisational aptitude and proven time management skills 
  • Have a great eye for detail  
  • Is able to organise and prioritise tasks 
  • Someone who is flexible and reactive 

What’s in it for you:

  • Basic salary +  monthly bonus opportunity (if objectives have been hit)
  • 20 days annual leave entitlement + bank holidays off
  • Profit Share Scheme – where you earn a share of our annual profit!
  • EE & BT discounts
  • Full training given/no previous dialler experience needed

Job Types: Full-time, Permanent

Salary: £20,000.00 per year

COVID-19 considerations:
Testing is done twice per week. Masks are worn when not at your desk. Hand sanitiser is on entrance.

working with us?

Find out what it is like to be part of the Step Change Outsourcing team. 

Questions? We’ll put you on the right path.

Feel free to be in touch to learn more about how Step Change Outsourcing can help you reach your goals.