Full time positions available

We are after more teammates who like us, have a great attitude and a winning personality. 

It’s not about what skills or qualifications you have or even knowing all about the latest technology, our brilliant training will quickly get you up to speed. 

We are currently expanding our BT team of Sales Agents. BT are the largest provider of consumer fixed-line voice and broadband services in the UK and one of the leading Sport Pay TV broadcasters in the UK. EE also now form part of BT Group, who are the UK’s largest mobile network operator. 

On behalf of our client BT, you will be contacting their existing customers to upgrade their current BT Broadband package and process this in the system accordingly.

It won’t always be a walk in the park. Meeting targets and solving customer queries are all part and parcel of the job but if you can bring patience, enthusiasm and people skills to the table, the rewards for you are 100% worth it. 

Our amazing bunch of Team Leaders are always on hand to help you out along the way so you can enjoy being part of our award winning team but still have the drive to work on your own initiative.  

By being a part of this team you will boost the team’s success by delivering exceptional service to BT’s existing customers. By engaging them in genuine, enjoyable conversations to understand their needs, you will help them choose the right product to enhance their digital life for the better. 

What’s in it for you?

• Competitive salary 

• Uncapped bonus scheme – OTE  approx. £3000 per annum 

• Excellent career progression with our SCO River House programme – which gives you the chance to continually develop, learning key business and leadership skills within our organisation 

• Profit Share scheme

• Free gym membership

• BT Broadband and TV discount

• Pension 


Skills and Experience:

• No qualifications are required for this role, all training will be provided

• You may have retail, hospitality, sales or service experience 

• Show an interest in the BT and EE brands


This role is a full time position (40 hours per week) 09:30 – 19:00 Mon-Thurs, 09:00-16:00 Fri. 

Location: Stevenage, Herts

working with us?

Find out what it is like to be part of the Step Change Outsourcing team. 

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Feel free to be in touch to learn more about how Step Change Outsourcing can help you reach your goals.